If something is wrong, we fix it or refund it

Our books are files, so there is nothing to post back. That does not mean you are stuck with a purchase that did not work. Email us and we will sort it out, usually by sending the file again, and by refunding you if that is not what you want.

We refund, no argument

• A file will not open, will not print, or arrived damaged.
• You were charged twice, or bought the same pack twice.
• You bought the wrong pack and have not downloaded from it.
• You never received your download link and we cannot get one to you.

Ask within 30 days of buying. Refunds go back to the card you paid with and take a few working days to appear.

Where we will talk first

If you have downloaded and printed a good part of a pack and then decided you would rather not have bought it, we will ask what went wrong before refunding. Not to be difficult, but because the answer usually tells us something worth fixing. We would rather keep a reader than keep twenty dollars.

Your right to change your mind

If you are in the UK or the EU you normally have fourteen days to withdraw from an online purchase. Downloadable files are an exception: by starting your download you agree to us delivering straight away and you give up that fourteen day right. We say so at checkout, before you pay, so the choice is yours to make knowingly.

That exception does not touch anything above. A file that does not work is a faulty product, and no policy of ours removes your rights about faulty products.

After a refund

Your download link stops working, and the books are no longer yours to keep or print. If you refund one pack and keep another, only the refunded pack goes.

How to ask

Reply to any email we have sent you, or write to nitrotechgames@gmail.com. Tell us the address you bought with. A person reads it, usually within a day.

Payments are processed by Stripe, who may also refund a purchase directly where consumer protection rules require it.