Tell us what went wrong and we will fix it

A real person answers, usually within a day. Most problems are one of the three below and you can solve two of them right now without waiting for us.

You lost your download link

Go to hanicoloring.com/downloads, enter the email address you bought with, and a fresh link arrives. It works even if the first email never turned up.

A file will not open or will not print

Every book comes in two sizes, A4 and US Letter, and your link holds both. If one gives you trouble, try the other first. If neither works, write to us and we will send the files another way, or refund you.

You want a refund

Faulty file, double charge, or the wrong pack bought by mistake: refunded, no argument. The details are on the refunds page.

You do not recognise a charge

Payments are handled by Stripe, so a HaniColoring purchase can show on a statement with their name next to ours. If it still does not look like anything you bought, write to us with the date and amount and we will find it.

Writing to us

support@hanicoloring.com. Tell us the email address you bought with, and roughly when. That is enough for us to find your order.

HaniColoring is published by Nitrotech, Inc., a Delaware corporation.